Consumer Protection Compliance

Refund & Cancellation Policy

Last Updated & Effective Date: September 14, 2026

🛑 STRICT NO-REFUND POLICY

Please note that there is NO REFUND after payment is completed.

Due to the instant and irrevocable nature of digital information, proprietary algorithms, and predictive market calendars delivered immediately upon subscription activation, all sales are final. If you have any query or concern regarding your subscription, please email us at info@tradewithastro.com.

1. Nature of Digital Services

TradeWithAstro provides web-based access to proprietary astronomical calculations, Panchang harmonics, calibrated model probability percentages, and market timing calendars.

Unlike physical goods, our digital intelligence services are consumed immediately upon access. As soon as your payment is processed by Razorpay, your account is immediately granted full access to the Pro database and forecasting tools.

2. No Refunds for Mid-Cycle Cancellations

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and standard digital SaaS trade practices:

No Mid-Cycle or Prorated Refunds: We do not issue partial, prorated, or full refunds if you decide to cancel your subscription midway through an active monthly (30-day) or annual (365-day) billing cycle.
No Refunds Based on Market Outcomes: Financial astrology is an empirical timing filter and research tool. We do not provide refunds or guarantees based on market volatility, subjective dissatisfaction, or divergence between astrological probability scores and live market closing prices.
Unused Subscription Time: If you choose not to log in or use the platform during your active subscription period, fees paid remain non-refundable.

3. Subscription Cancellation Timelines & Mechanics

You have complete control over your subscription and may cancel at any time:

How to Cancel: You may cancel your subscription directly from your authenticated user Profile Page on TradeWithAstro, or by writing to our billing desk at info@tradewithastro.com from your registered email address with your Account ID.

Cancellation Timelines: To prevent automatic charges for the subsequent billing cycle, your cancellation request must be submitted at least twenty-four (24) hours prior to your scheduled billing renewal date.

Access Following Cancellation: When you cancel your subscription, your Pro access remains active and valid until the end of your current paid billing period. After this date, no further charges will occur, and your account will seamlessly downgrade to the Free Tier.

4. Duplicate Transactions or Technical Errors

If you were charged twice for the same subscription cycle due to a technical glitch, double-click, or bank gateway network timeout:

Please notify our support desk immediately at info@tradewithastro.com within seven (7) days of the transaction.
Include your registered email address, date of transaction, and the Razorpay Payment ID or banking reference number.
Upon verification of duplicate billing in our payment gateway logs, the duplicate transaction will be refunded back to your original payment method (bank account, credit card, or UPI) within 5 to 7 business days, subject to your bank's processing cycles.

5. Queries, Inquiries & Customer Support

We are committed to fair and transparent billing practices. If you have any questions, encounter billing discrepancies, or need assistance regarding your account:

TradeWithAstro Support & Billing Desk

Email: info@tradewithastro.com

Turnaround Time: Inquiries are typically reviewed and resolved within 1 to 2 business days.

Please include your registered account email and payment transaction ID to help us assist you promptly.